FAQ
Find an answer by topic, with links to the relevant steps when you need them.
Purchase & devices
Data & backups
- Do memories upload or sync automatically?Local storage, iCloud Drive files and independent copies explained.
- How do I restore or check a backup?Check file type, download status and the replacement notice.
- Backup or HTML package: which should I use?One restores the app; the other is for offline reading.
- Why are HTML images or videos missing?Check archive extraction, media folders and preview compatibility.
Connection & permissions
- Can’t join a group check-in or finish transfer?Check the nearby session, permissions, connection and media status.
- What is shared, and do deletions sync?Understand what the session sends and how saved copies work.
- What works offline?Distinguish local memories from online map services.
- Having trouble with location, search or directions?Check location access, connectivity and installed map services.
Language & appearance
Need a hand?
Include your app and iOS versions, steps and the error message. You do not need to send private memories or a full backup.
Contact the developer ↗